The terms governing access to and use of the Deckhand platform and services.
These Terms govern all access to and use of the Deckhand Platform, whether as a paid subscriber, free user, trial user, or grant-funded participant. By accessing or using the Service, you agree to these Terms on behalf of yourself or the organisation you represent. The Service is intended for use by professionals and organisations; it is not offered for personal, household, or consumer use. These Terms form a legally binding agreement between the Customer and the relevant Provider entity as defined below.
The contracting Provider entity (Real Time Data Pty Ltd or Real Time Data North America LLC) will be identified in the applicable order form, invoice, or other commercial documentation provided to the Customer. In the absence of such identification, Real Time Data Pty Ltd will be the Provider for customers outside the United States and Canada.
These Terms will be governed by the laws of the Provider's jurisdiction — South Australia for Real Time Data Pty Ltd, and Washington State for Real Time Data North America LLC. Any disputes will be subject to the exclusive jurisdiction of the courts of that jurisdiction.
Subject to timely payment of applicable fees, Provider grants Customer a non-exclusive, non-transferable, non-sublicensable right for its authorised users to access and use the Service solely for internal business purposes.
Customer must not:
Provider may suspend or terminate access in the event of breach or suspected misuse.
Fees are as agreed in writing or as published by Provider and are exclusive of applicable taxes.
Unless otherwise agreed, fees are invoiced in advance and must be paid within 14 days of the invoice date without deduction or set-off.
Failure to pay on time may result in suspension or termination of access. Interest may accrue on overdue amounts at 2% per month or the maximum rate permitted by law. You are responsible for any collection costs, including legal fees.
All fees are non-refundable.
Provider reserves the right to change pricing by providing 30 days' written notice.
Basic support (email-based and during business hours) is included with the subscription. Provider will use reasonable efforts to maintain uptime, but availability is not guaranteed. Downtime may occur due to maintenance, upgrades, or events outside Provider's control. No credits or refunds apply unless expressly agreed in writing.
Customer retains ownership of all data uploaded or created within the Service ("Customer Data").
Customer grants Provider a non-exclusive, royalty-free licence to store, use, process, and transmit Customer Data only as required to provide the Service.
Provider will maintain reasonable technical and organisational measures to protect Customer Data and will comply with applicable data protection laws. Customer is responsible for ensuring it has the right to upload any data, including third-party or personal information.
All intellectual property rights in the Service and related materials are owned by Provider or its licensors. Customer must not use Provider's IP except as expressly permitted.
Feedback or suggestions provided by Customer may be used by Provider without obligation.
Renewals — Unless otherwise agreed in writing, subscriptions will automatically renew for successive periods equal to the initial term (e.g., annually) unless either party provides written notice of non-renewal at least 30 days prior to the end of the current term. Renewed subscriptions will be billed at Provider's then-current rates unless otherwise agreed.
Either party may terminate these Terms with 30 days' written notice, provided that no refunds will be given for any prepaid amounts. Provider may terminate immediately for breach, non-payment, insolvency, or legal necessity.
Provider may suspend access:
The Service is provided "as is" and "as available." To the maximum extent permitted by law, Provider disclaims all warranties, express or implied, including fitness for a particular purpose, merchantability, and non-infringement.
Customer is responsible for verifying outputs and compliance with applicable laws. Provider does not guarantee uninterrupted or error-free service.
To the extent permitted by law:
Each party must keep the other party's confidential information confidential and only use it as required for the Service. This obligation survives termination.
Provider may update these Terms by publishing a revised version on its website with at least 30 days' notice. Continued use of the Service after the effective date constitutes acceptance.
Customer agrees to indemnify, defend, and hold harmless Provider and its affiliates, directors, and employees from and against any third-party claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:
Provider will not be liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including natural disasters, internet outages, acts of government, labour disputes, or pandemics. Time for performance will be extended accordingly.
Provider may offer access to beta features or the Service on a free or trial basis. Such features or access are provided "as is" without any warranties, and may be modified or withdrawn at any time. Customer uses beta or trial services at its own risk.
Unless otherwise agreed in writing, Provider may use Customer's name and logo in its marketing materials and website to identify Customer as a user of the Service. Customer may withdraw this permission at any time by written notice.
Customer agrees to comply with all applicable export control and sanctions laws in connection with its use of the Service. The Service may not be used in or for the benefit of countries or individuals subject to embargoes or sanctions.
These Terms are provided in English. Any translated version is for reference only. In the event of a conflict, the English version governs.
If you have any questions about these Terms of Use, please contact us:
Last updated: September 2025