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Topic: Frequently Asked Questions

  • General FAQ

    Can fishing associations use Deckhand? If you are a vessel cooperative, trade association, or other type of fishermen’s organization, Deckhand is a powerful tool for your membership. Keep your constituents up-to-date with the latest electronic reporting standard. Tailor Deckhand to suit your organization’s needs using our own Catchflow™ workflow customization engine. Or, simply serve asRead…


  • GARFO FAQ

    What do I do with Deckhand once I have downloaded it and purchased the GARFO eVTR module? Take it fishing! Deckhand is unique in that it “fishes with you.” You can tally individual hauls, tows, traps, strings, as you go; or, you can wait to input any data until you wish to submit the eVTR.Read…


Topic: Setup

  • Create a New Apple ID

    Apple ID When using Apple devices or Apple services, Apple requires an “Apple ID” to make everything work. An Apple ID is an authentication method used for iPhone, iPad, Mac and other Apple devices. Creating an Apple ID is entirely free, so click here and you will be redirected to Apple’s website for instructions on how to createRead…


  • Add an email account to your iPad

    Email account An email account needs to be set up on your iPad before you can send any email, either to contact support or for your daily correspondence. To learn how to add an email account on your iPad, please click here and you will be redirected to Apple’s website for instructions on how to add anRead…


  • Set up Deckhand on your iPad

    Contents Prerequisite An iPad already signed in with your Apple ID. If you do not have an Apple ID, you can create a new Apple ID by following the steps here. 1. Download the Deckhand app 1.1 Tap App Store icon. 1.2 Tap Search at the bottom right of the screen. 1.3 Type “deckhand” in the search field and tap Search. YouRead…


  • How to migrate to Deckhand NZ version for NZ fishers

    Contents Overview This document will guide you through the necessary steps to migrate from the current Enterprise Deckhand NZ version to the new App Store Deckhand Pro NZ version. 1. Create an Apple ID If you already have an Apple ID, you can skip to Create a backup section. Otherwise, click here and you will be redirected to Apple’sRead…


Topic: Using Deckhand Pro

  • How to use Deckhand

    Contents   Home Screen Tapping Go Fishing will take you to the Fishing Trip section. From there, you can start and complete your fishing trip and report. User Preferences Tapping User Preferences will take you to the Settings section. This allows you to configure your settings in Deckhand. Devices is used to connect compatible Bluetooth device to Deckhand. Currently, Deckhand only support devices providedRead…


  • How to create and restore a Deckhand backup

    Contents Create a backup 1.1 To create a backup, tap User Preferences. 1.2 Tap Manage Backups. 1.3 Tap Create New Backup. 1.4 The new backup has been successfully created when it appears in the list showing the current date. Restore a backup 2.1 To restore a backup, select the backup and swipe left to reveal the options. Tap Restore.Read…


  • How to use Deckhand activation code

    Overview Deckhand activation code is used to unlock a specific workflow for new customers in their specific region. The steps below will guide you on how to use your Deckhand activation code. Do not use an activation code if you already have a myDeckhand account. Please contact your Association or Account Manager to manually setRead…


  • How to add multiple registered users in Deckhand

    Contents Sign in to Deckhand 1.1 Tap Sign in to begin. If you do not see the Sign in button, that means you have already signed in. Please skip to Add registered users to Deckhand. 1.2 Type your email address and password, then tap Sign in. 1.3 Upon successful sign in, you will be prompted to enter a new PIN. TypeRead…


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