Search Knowledge Base

Set up Deckhand® Pro on your iPad

Contents

Prerequisite

An iPad already signed in with your Apple ID. If you do not have an Apple ID, you can create a new Apple ID by following the steps here.

1. Download the Deckhand Pro app

1.1 Tap App Store icon.
1.2 Tap Search at the bottom right of the screen.
1.3 Type “deckhand in the search field and tap Search. You will see Deckhand Pro in the search result. Tap Get to start the download.
1.4 When prompted, follow the onscreen steps to enter your Apple ID password or use Touch/Face ID, depending on your iPad model.
 
1.5 Wait for the Deckhand Pro app to download and install.
 
1.6 Once installed, tap Open to launch Deckhand Pro.

2. Create a Deckhand Pro account

2.1 A pop-up “Deckhand Pro” would like to send you notifications. will appear, tap Allow, then tap Sign in.
2.2 Tap Create an account.
2.3 Enter your name, a valid email address and password. Tap Create an Account when done.
2.4 Check your email for a verification code from noreply@mydeckhand.com.
2.5 Enter the verification code, then tap Verify Account. You can tap Resend Code if you have not received the verification code in your Inbox or Junk folder after 2 minutes.
2.6 Tap Allow While Using App when Deckhand Pro asks to use your location. You will need to change this to Always later in Settings.
2.7 Enter a new pin (minimum 4 digits).
2.8 You will be greeted with the Welcome and Introduction screens. Please have a quick read if you are a new user. Tap Close at any time to exit and start using Deckhand Pro.

3. Location Access

To ensure the accuracy of location tracking, change tracking to Always.

3.1 Tap Settings icon.
3.2 In the Settings menu, scroll down to the last section and tap Deckhand Pro. In Deckhand Pro settings > Location, tap While Using.
3.3 Tap Always. If you see the blue tick, your settings have been successfully changed.

Tech Support

+1 888 210 3117


Join our Deckhand Beta Crew

Be at the cutting edge of our electronic logbook development. We want you on our Beta Crew!


Media Resources

Our logo assets, style guide and use requirements are available for download. Don’t hesitate to contact us with any questions.