Frequently Asked Questions

General FAQ

Deckhand is an electronic logbook application that empowers fishermen to collect data for themselves and for the regulators that require mandatory electronic trip reporting.

Deckhand is a global product and anyone can use it. Additionally, it has been approved as an official software solution by the Greater Atlantic Regional Office in the United States, MPI/FINNZ in New Zealand, and PIRSA in South Australia. 

You’ll find Deckhand in the Apple App Store®. Search for “Deckhand Pro” to find the latest release designed solely for commercial use. Deckhand runs on the Apple iPad® with Wi-Fi + Cellular capability, (though a cellular plan is not necessarily required).

We believe, as a company founded by fishermen, that electronic logbooks should do more for you than simply respond to regulations. Deckhand Pro is the only app on the market that combines a smooth, easy-to-use interface with benefits and tools to better serve fishermen in their livelihoods. More than just a glorified form on a tablet, Deckhand is the fishing industry’s superior electronic logbook. 
Data generated within the Deckhand app is stored locally on your device or on secure servers for only you to access whenever you need it. Data required for reporting to regulators is encrypted and sent securely, via our servers, to the necessary repository for only fishery managers to access. 
You own your data. We provide the interface and infrastructure to generate, store, and keep it secure. Our mission is to empower fishermen to collect and report their own data — we are not in the business of owning it or using it for any purpose. 
Yes. All data recorded using the Deckhand app is always accessible to look at retrospectively. Just navigate to the “All” list to see your past fishing activity. 

Running on the Apple iPad, Deckhand seamlessly replaces paper logbooks as the most comprehensive electronic logbook solution entering the market today. You can use Deckhand to collect, store and feed back your proprietary fishing data to help inform critical business decision making. In addition, when integrated with the fishery regulator in your area, Deckhand sends the data required for electronic reporting via WiFi, cellular, or satellite* — whichever is available and convenient at the time.

*Satellite connectivity currently available in New Zealand fisheries only.

If you are a vessel cooperative, trade association, or other type of fishermen’s organization, Deckhand™ Pro is a powerful tool for your membership. 

Keep your constituents up-to-date with the latest electronic reporting standard. Tailor Deckhand™ Pro to suit your organization’s needs using our own Catchflow™ workflow customization engine. Or, simply serve as the conduit for connecting your membership with a superior, redefined logbook. 

Start a conversation with us today to learn more about engaging your membership to collect the data your organization needs.

GARFO FAQ

An Apple ID account, GARFO credentials provided by GARFO, and an iPad (WiFi + Cellular).  

  • Go to the AppStore on your iPad and download Deckhand Pro using your Apple ID account.  
  • Download and install to your iPad.  
  • Under User Preferences, select Deckhand Store  
  • Select to purchase a GARFO In-App Purchase product (1-month or 3-month).  
  • You will be prompted to create a FishBank account and navigated through the screen to create one.  
  • Once the FishBank account is created, you will need to go back to User Preferences and select Deckhand Store.  
  • Select the GARFO In-App Purchase product  
  • You will then be asked to enter your FishBank email username and GARFO username and password received from GARFO.  
  • Upon successful, you will be navigated through the various Apple prompts to purchase the GARFO subscription.  
  • Upon successful purchase (you should be prompted when successful), you can then navigate back from the GARFO IAP screens and User Preferences screen to the Go Fishing screen.  
  • The GARFO workflow will be loaded and displayed in the top-right and you can tap Go Fishing to use Deckhand to start reporting and submitting to GARFO. 

Take it fishing! Deckhand is unique in that it “fishes with you.” You can tally individual hauls, tows, traps, strings, as you go; or, you can wait to input any data until you wish to submit the eVTR. Whether you want to interact with it a lot or hardly at all, Deckhand adjusts to the way you fish and want to work. 

Availability is subject to change. Apple, Apple Logo, iPad, and App Store are registered trademarks of Apple, Inc. *Deckhand™ Pro will not be available to submit eVTRs to NOAA Fisheries until after the official “Deckhand™ Pro for GARFO” launch date. Launch date will be announced on www.deckhandlogbook.com as well as through other platforms.

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Deckhand, Fishbank and Catchflow are trademarks of Real Time Data North America, LLC.  Copyright © 2021, Real Time Data North America, LLC. All rights reserved.

A product of Real Time Data